MASAI concierge module

From Communauté de la Fabrique des Mobilités

MASAI develop a "concierge approach" for mobility

💼 porté par Mobileese, French Mobility


In order to offer their customers the widest range of services, concierges can easily include new services that are not yet part of their portfolio. As a member of the MASAI community, the first step is to use the MASAI Service Discovery tool to search for your desired services. Depending on what integration modes the service provider has published, the third parties services will be accessible through:

Webpage : In this case, the web page can simply be used directly, for example to make bookings, without the need for any software development.

Application : If the desired service is being offered as a mobile app, the concierge application can open the mobile app (or lead to the download web page if not yet installed). The user must then follow steps as instructed by the mobile app.

Application that supports deep linking : In this case, the service provider offers a mobile app that accepts deep linking parameters. The customer will be asked to install the mobile app if not already done. Information gathered from the customer can then be sent directly to the app which can open with relevant data available, thus reducing the need for further input by the customer.

API : If the service provider has published an API, this requires the most effort for software development and integration by the concierge, but in return customers enjoy a seamless integration of the desired service into the concierge application. This solution offers the best level of comfort, speed and ease of use for the customer.

Organizations using or interested in using the resource:


Tags: concierge, assistant, MASAI

Categories: Logiciel, Connaissance, Communauté

Theme: Logiciel Libre, Collectivité

Referent: François Gatineau

Challenge: Améliorer les solutions et développer de nouvelles solutions de mobilités pour tous

Key people to solicit: Dominique Descolas

Other related common: Compte Mobilité, Référentiel commun pour décrire une offre de mobilité (publique et privée)

Wealth sought:

Required skills:

Community of interest: Communauté autour des traces de mobilité et des données associées, Communauté des Territoires et Collectivités, Communauté du Logiciel Libre, Communauté des offreurs de solution de mobilité


Terms of Service (TOS):

Level of development: PMV"PMV" is not in the list (Idée, Produit Minimal Viable, POC et 1er client, Présérie, Disponible mais non validé, Disponible et validé, Annulé) of allowed values for the "Develop" property.

Link to my actions board:

Link to my cloud, wiki, drive…:


Next step:

Documentation of the experimentations:

Other informations

List of the actors using or willing of using this common: aucun pour le moment

List of the workshop reports related to this common: