Locker alliance

From Communauté de la Fabrique des Mobilités

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Short description: The Federated Lockers and Collection Points programme is a plan to help logistics companies improve efficiency and bring greater convenience to end users of delivery services such as e-commerce. The Locker Alliance is the physical implementation of the Federated Lockers programme.

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  • Federated Locker and Collection Points Programme : Complementing the rapid growth in Singapore’s e-commerce market, this programme aims to raise productivity, improve job quality and ease last mile fulfilment challenges. The programme attempts to create an “alliance” of locker operators, last mile delivery companies and online marketplaces & retailers for a seamless and efficient last mile delivery operations across the island. The Federated Locker and Collection Points Programme consists of multiple locker stations from various operators being presented as one locker network and functions through a single, interoperability platform with standardised data interchange. The programme looks to create a seamless, secure and consistent user experience across the parcel delivery process. Users across the network including merchants, market places and logistics service providers (LSPs) will be able to perform functions such as determining locker availability and making reservations of a locker via a consistent interaction with the network. The programme aims to
  • raise productivity and improve job quality for companies dealing in consumer retail
  • improve the liveability of the city by reducing traffic congestion and carbon footprint generated, when performing small parcel delivery
  • ease the last mile fulfilment challenges
  • enable consumers to collect parcels at their convenience

Who can use?

The Federated Lockers and Collection Points Programme will benefit all parties involved in the e-commerce delivery chain, including the following:

  • Merchants
  • Market places
  • Locker Operators
  • Logistic Service Providers (LSPs)
  • Consumers


The Federated Lockers and Collection Points Programme aims to bring about the following benefits: Benefits to Marketplaces, Merchants and LSPs:

  • Alleviate Challenges of Last Mile Fulfilment: Efficiency and cost savings through aggregated deliveries to a single locker station instead of individual homes
  • Interoperable: A seamless, secure and consistent user experience across the parcel delivery process for users in the Locker Alliance network
  • Greater Coverage: Improved delivery coverage increases reach to consumers Benefits to Locker Operators:
  • Improve Access to New Customers: A single interoperability platform with a standardised data exchange allows for easy on boarding of all players onto the system
  • Maximise Assets: Lockers installed at the various locations are now accessible to LSPs, resulting in better utilisation of the lockers Benefits to Consumers:
  • Convenient Coverage: Access at MRT stations or within 250 meters from HDB residential block[1]
  • Integrates with Consumers’ Lifestyle: More choices for collection and return locations near homes or transport nodes

Place of use/experiment: Singapore

Map (testing):

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Tags: cadenas

Theme: Vélo et Mobilités Actives, Logistique urbaine

Organizations interested in contributing or already contributing: Singapore Post

Organizations using or interested in using the resource: Centre d’excellence des technologiques ouvertes pour la mobilité - FABMOB QUÉBEC, Jalon Mtl, Coop Carbone

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Related community: Communauté des acteurs de la logistique urbaine, Standard et interopérabilité des cadenas et casiers électroniques

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Level of development: : POC et 1er client

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